Spring 2006 Customer Conference
Session: Tech Raptor: Remote Field Service Demo
User Group: Raptor Products
Program Date: Wednesday, April 19, 2006 (check agenda for repeat sessions)
Program Hours: 3:00-5:30 p.m. (check agenda for repeat sessions)
Location: Holiday Inn Conference Room
This demo will show you the benefits and features of using Tech Raptor for remote field service. Topics will include how Tech Raptor works on mobile devices, as well as hardware and network specificiations.
In this demo, you will learn...
How to use Tech Raptor on PC's, laptops, pda's, and any other internet capable mobile device
How to easily set up and configure global settings for email addresses, service settings, shipping defaults, and internet configurations
How to deal with connectivity issues and get started quickly with entering service calls, service tickets, and service orders remotely
Setting up Tech Raptor on devices
Learn more about operating Tech Raptor on popular mobile devices, such as Blackberry, Palm Pilot, and Sprint Treo
Learn about how information is stored on your device, and how to retrieve it quickly and easily
Tech Raptor global settings
How to set up defaults for meter reading sources, mail accounts, mail server, and SMTP
Decide whether to use model association, ship via, service call interrupts, and measure response time on your service calls
Set options to override service plans, call entry and dispatch date and time, and service call types
Tech Raptor Specifications
Know what needs to be set up on your system for internet service, runtime files, and framework in order to get Tech Raptor started and keep it running smoothly
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