Service Management Level 1
User Group: La Crosse Nextgen™
Program Dates: 06/14/06 - 06/16/06
Program Hours:
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Day 1
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9:00 a.m.—5:00 p.m.
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Day 2
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9:00 a.m.—5:00 p.m.
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Day 3
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9:00 a.m.—12:00 p.m.
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Location: La Crosse Management Systems, La Crosse, WI
This seminar will cover basic concepts of Service Management. This includes the proper setup and procedures of service calls, service tickets, and technician activity. Topics will also include tracking of parts and labor history, cost per copy calculations, and credit calls. Topics also include interrupting service calls, the importance of maintaining records, increasing technician productivity, and understanding contract profit and loss.
In this seminar, you will learn...
System and service global settings and data tables that direct traffic and drive your service applications
Key application components, features, procedures, and reports for managing your service department
Problem solving techniques to help you identify and correct meter readings and audit how your technicians spend their time
And much more!
Key global settings and core service tables
Learn about setting defaults for call backs, fuel surcharge/contract freight charges, response time calculations, active calls, emergency threshold alerts, mileage, credit alerts, credit hold parameters and service meter readings
Learn more about customer email confirmation after calls are created and completed, contract meter estimation, stored future rate increases, and contract billed through dates. Learn the importance of service plans, item types, machine tracking on serialized equipment and labor activity history
Key Software components, procedures, and reports for managing your service department
Learn about cost per copy calculations, service call cycles, service burden rates, service call interrupts (multiple visits with one service call and one service order) and contract billing methods for meter readings
How to set up daily, weekly, and monthly procedures to keep your service department running smoothly
Learn more about vital service reports that give you the information you are looking for, such as the Value of Maintenance Report, Service Manager Report, Productivity Summary by Tech, Technician Productivity, Technician Activity, Response Time, CPC By Serial, Product Performance, and Contract Profit and Loss
Problem solving and using utilities
How to proactively change customer and manufacturer warranty service plans
How to run merges and conversions to consolidate service related records call types, hold types, service plans, service codes, and many more
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