Service Management Level 1
User Group: The La Crosse System™
Program Dates: 06/14/06 - 06/16/06
Program Hours:
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Day 1
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9:00 a.m.—5:00 p.m.
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Day 2
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9:00 a.m.—5:00 p.m.
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Day 3
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9:00 a.m.—12:00 p.m.
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Location: La Crosse Management Systems, La Crosse, WI
This seminar will cover basic concepts of Service Management. This includes the proper setup and procedures of service calls, service tickets, and technician activity. Topics will also include tracking of parts and labor history, cost per copy calculations, and credit calls.
In this seminar, you will learn...
Key global files and data files that drive your service applications
Components, procedures, and reports for managing your service department
Customer Care options that allow you to service your customers quickly and effectively
Problem solving techniques to help you correct meter readings and audit your contract rates
And much more!
Key global files and core service files
Learn about setting defaults for service history, call backs, freight charges, response time calculations, active calls, customers, branches, threshold alerts, mileage, credit alerts, and service meter readings
Learn more about setting defaults for cancelled contracts, contract meter estimation, contract invoices, rate increases, and contract expiration dates
Understand the importance of service plans, item types, serialized equipment, parts history, and labor history
Components, procedures, and reports for managing your service department
Know more about cost per copy calculations, credit service calls, service calls cycles, burden rates, and billing methods for service meters
How to set up daily, weekly, and monthly procedures to keep your service department running smoothly
Learn more about vital service reports that give you the information you are looking for, such as the Service Manager Report, Productivity Summary, Technician Productivity, Technician Activity, Bad Meter/AMV Exception, Response Time, CPC By Serial, Product Performance, and Contract Profit and Loss
Customer Care options and problem solving techniques
See how customer care allows you to quickly enter service calls, dispatch technicians, enter service tickets, place machines at customer sites, and remove machines from customer sites
Learn how customer care inquiries and file maintenance options can give you quick access to service history, machine history, customer information, and parts/supplies/item information
Learn more about how meter readings can be corrected and solve other problems related to contracts and service
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$795.00 per attendee plus 5.5% Wisconsin sales tax (if applicable)
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