From Completion Date: 10/10/2003 To 10/23/2003
Productivity Summary By Tech.exe
Productivity Summary By Tech
10/23/2003
5:27:03PM
Page 1 of 1
All Regions
From Technician 68  To  69
All Item Numbers
All Product Classes
All Service Plans
Region from the Rep Table
Number of Hours Worked in date range entered: 4
Burden Rate Entered: 50.00
Sort by Tech
The Hold Time Call Types Entered:  
The Hold Parts Call Types Entered:  
The Chargeable Service Plan ID's Entered:  
Hill, Bjorn
68
20
0.39
14
0
0
2
1
29
# Net
Calls:
FCE
0.57
# KIA
# MIA
% KIA
0.14
% MIA
0.00
# CH
Calls:
0
Miles:
0
Avg
Miles /
Act.
0
Chargeable
Parts:
$0.00
Parts
Cost:
$0.00
Ave Parts
Cost /
Activity
$0.00
Total Labor
      Cost
$3,009.17
Total
hours:
60:11
# No
Ticket:
0
# Comp
Calls
51
Mech
Hours:
60:11
0:00
Trav
Hours:
NP
Hours:
0:00
Avg
Mech
/ Act.
1:11
Avg
Trav/
Act.
0:00
Avg Labor
Cost /
Activity
Avg Trav
Cost/
Activity
Travel
Cost
$0.00
$59.00
$0.00
$0.00
Chargeable
Labor:
7
0
# PMs
Comp.
# H-Misc
Comp.
# H-Time
Comp.
# H-Parts
Comp.
# CBF's
Comp.
% of
CBO's
CBO's
Comp.:
# Canc.
Calls:
0
# Comp.
Activities
51
# int-
errupts:
0
53
# Incoming
Calls
Siebert, Adam
69
3
0.07
4
0
0
6
0
34
# Net
Calls:
FCE
0.79
# KIA
# MIA
% KIA
0.26
% MIA
0.00
# CH
Calls:
0
Miles:
0
Avg
Miles /
Act.
0
Chargeable
Parts:
$0.00
Parts
Cost:
$0.00
Ave Parts
Cost /
Activity
$0.00
Total Labor
      Cost
$1,182.50
Total
hours:
23:39
# No
Ticket:
0
# Comp
Calls
43
Mech
Hours:
23:39
0:00
Trav
Hours:
NP
Hours:
0:00
Avg
Mech
/ Act.
0:22
Avg
Trav/
Act.
0:00
Avg Labor
Cost /
Activity
Avg Trav
Cost/
Activity
Travel
Cost
$0.00
$18.19
$0.00
$0.00
Chargeable
Labor:
11
0
# PMs
Comp.
# H-Misc
Comp.
# H-Time
Comp.
# H-Parts
Comp.
# CBF's
Comp.
% of
CBO's
CBO's
Comp.:
# Canc.
Calls:
1
# Comp.
Activities
65
# int-
errupts:
22
42
# Incoming
Calls
18
23
0
# CBF's
Comp.
# H-Parts
Comp.
# H-Time
Comp.
# H-Misc
Comp.
# PMs
Comp.
# Net
Calls:
# KIA
# MIA
8
0
1
# No
Ticket:
Mech
Hours:
Trav
Hours:
NP
Hours:
Total
hours:
94
0
83:50
0:00
% of
CBO's
0.24
68
FCE
0.72
0
0:00
83:50
$4,191.67
*** Report Totals ***
18
0
0.19
0.00
%KIA
%MIA
*** Average Per Tech ***
47.00
11.50
9.00
0.00
0.00
4.00
0.50
34.00
0.72
9.00
0.00
0.00
0.00
0.00
0.19
41:55
0:00
0:00
41:55
$2,095.83
0:53
0:00
0:00
0:53
$44.12
*** Average Per Call ***
Miles:
0
0.24
0.00
Chargeable
Parts:
Parts
Cost:
Labor
Chargeable:
Travel
Cost
$0.00
$0.00
$0.00
$0.00
0.00
$0.00
$0.00
$0.00
$0.00
$0.00
$0.00
# Canc.
Calls:
#CH
Calls:
CBO's
Comp.:
0.50
1
$0.00
$0.00
# Comp
Calls
Total Labor
      Cost
# Comp.
Activities
# int-
errupts:
22
58
11.00
116
95
# Incoming
Calls
48