Completion Time Used for Response Time Calculation
First Technician Activity Record Used for Response Time Calculation
Hours: 7:30:00AM - 4:30:00PM
From Item 000 To 44
All Technicians
From Bill To Customer 100000 To 1000011
All Product Classes
All Regions
From Call Date 10/23/2001 To 10/23/2003
Response Time Report
Response Time.exe
10/23/2003
5:54:07PM
Page 1 of 1
Rep
Rep Name
# of Calls
10SE05
LARRY BERGER
5
0
5
100.00
%
164:57
2:00
8,247.50
%
33:23
10SE44
TROY GIERKE
6
0
6
100.00
%
249:38
14:00
1,783.10
%
43:56
10SE49
GERRI WRIGHT
2
0
2
100.00
%
30:07
0:00
0.00
%
15:04
10SE51
TODD PATROW
6
1
5
83.33
%
81:50
16:00
511.46
%
16:06
10SE52
TIMOTHY ATKINS
2
1
1
50.00
%
23:10
8:00
289.58
%
14:46
30SE10
JEFF HAWKE
2
1
1
50.00
%
13:22
2:00
668.33
%
7:41
30SE12
CORY APFELBECK
7
1
6
85.71
%
392:15
16:00
2,451.56
%
57:58
30SE15
BRAD KANKELFITZ
1
1
0
0.00
%
0:00
4:00
0.00
%
3:13
REPORT TOTALS:
31
5
26
83.87
%
955:19
62:00
1,540.83
%
32:37
| This report excludes Saturdays and Sundays from its response time calculations, unless the call begins or ends on one of those days. It also excludes any |
| holidays established in the Holiday Set "1", unless that holiday is also input as a half day, in which case it is treated as a half day. This report uses the |
| opening and closing times established in the Service Global to determine the total minutes in a day. The target response figure is taken from the SC record, |
| which uses the response from the item record or the serial record (if it is overridden in the serial). The target response figure is now listed in hours:minutes |
| format. Hours missed by is now the total number of hours over the total target hours. |