Service Manager's Report By Technician
10/23/2003
Page 2 of 6
From Date 10/23/2001 To 10/23/2003
All Techs
From Item 00 To 44
Do Not Print Detail On Open Calls
All Regions
KIA Hours: 2
Hours In A Workday: 8
No Detail on Response Time Missed Calls
Messages Not Printed On Calls That Missed Response Time
5:56:57PM
Service Manager's Report by Technician.exe
Response Time on Interrupted Calls will reflect total call duration
Includes Hold for Part call types: HP
1
0
0
0
0
1
1
0
0
0
0
0
0
0
0
Technician:
10SE07
RICK BIRTZER
EC
Region:
0
0
0
2
0
0
0
0
2
0
0
2
0
0
0
0
0
0
Technician:
10SE11
DAVE HELGESON
EC
Region:
0
0
0
3
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Technician:
10SE13
CONNEE JOHNSON
EC
Region:
3
0
0
43
0
0
0
0
38
4
1
33
0
0
1
1
1
1
Technician:
10SE22
BRYAN THOMPSON
EC
Region:
5
0
0
55
1
0
0
1
50
11
1
38
0
0
4
4
6
7
Technician:
10SE44
TROY GIERKE
EC
Region:
5
0
0