Service Manager's Report By Technician
10/23/2003
Page 6 of 6
From Date 10/23/2001  To  10/23/2003
All Techs
From Item 00  To  44
Do Not Print Detail On Open Calls
All Regions
KIA Hours:  2
Hours In A Workday: 8
No Detail on Response Time Missed Calls
Messages Not Printed On Calls That Missed Response Time
5:56:57PM
Service Manager's Report by Technician.exe
Response Time on Interrupted Calls will reflect total call duration
Includes Hold for Part call types: HP  
3
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Incoming
Calls
Total  =
Open
EM     +
Open
PM   +
Open
Misc
Open
Total  =
Comp
EM  +
Comp
PM   +
Comp
Misc
Comp
HP
Comp
HP
New
CB
Comp
CB
New
EMT
Comp
EMT
New
MIA
Comp
Technician:
1010
SERVICE CALLS
Region:
KIA
Comp
 
CNC
3
0
0
1
1
0
0
1
0
0
0
0
0
0
0
0
0
0
Incoming
Calls
Total  =
Open
EM     +
Open
PM   +
Open
Misc
Open
Total  =
Comp
EM  +
Comp
PM   +
Comp
Misc
Comp
HP
Comp
HP
New
CB
Comp
CB
New
EMT
Comp
EMT
New
MIA
Comp
Technician:
AOS
aos
EC
Region:
KIA
Comp
 
CNC
0
0
0
1
1
1
0
0
0
0
0
0
0
0
0
0
0
0
Incoming
Calls
Total  =
Open
EM     +
Open
PM   +
Open
Misc
Open
Total  =
Comp
EM  +
Comp
PM   +
Comp
Misc
Comp
HP
Comp
HP
New
CB
Comp
CB
New
EMT
Comp
EMT
New
MIA
Comp
Technician:
REP
THIS IS A TEST
REGION
Region:
KIA
Comp
 
CNC
0
0
0
496
10
1
0
9
408
99
31
278
0
0
19
20
9
10
Incoming
Calls
Total  =
Open
EM     +
Open
PM   +
Open
Misc
Open
Total  =
Comp
EM  +
Comp
PM   +
Comp
Misc
Comp
HP
Comp
HP
New
CB
Comp
CB
New
EMT
Comp
EMT
New
** Report Total **
MIA
Comp
 
CNC
88
0
0
KIA
Comp


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