Customer Care
At the Enter Procedure, N'ew Customer, Or E'nd: prompt, enter 7 to access Credit Memo Entry.
Complete the Credit Memo Entry process, which is the same as that in the Billing module. The procedure totals do not display.
Note: The various methods of entering the Customer Care menu affect Credit Memo Entry in the following ways:
If accessed using the customer, the customer is the default.
If accessed using the customer and item number, item and serial number, or the serial number, the customer at which the machine is placed is the default.
If accessed using the tele-sales or sales management prospect number, the associated customer is the default if the prospect is a valid customer.
See also: