Credit Memo Entry

Customer Care

• At the Enter Procedure, N'ew Customer, Or E'nd: prompt, enter 7 to access Credit Memo Entry.

• Complete the Credit Memo Entry process, which is the same as that in the Billing module. The procedure totals do not display.

Note: The various methods of entering the Customer Care menu affect Credit Memo Entry in the following ways:

• If accessed using the customer, the customer is the default.

• If accessed using the customer and item number, item and serial number, or the serial number, the customer at which the machine is placed is the default.

• If accessed using the tele-sales or sales management prospect number, the associated customer is the default if the prospect is a valid customer.

See also:

• Credit Memo Entry