Dial Out Table File Maintenance

Dial Out Table File Maintenance allows you to add, change, and delete records in the Dial Out table. It allows you to enter all of the local toll free telephone prefixes into the Dial Out Table. This can be found on the Sales Management File Maintenance menu, 3-11. The Auto Dial feature is available in Sales Management File Maintenance.  This feature replaces the need for the operator to dial the phone number to contact prospects.  The dial command is given and the call is made through a modem connection.

 

After setting up the Auto-Dial Control File, the next step for the auto-dial feature is to enter all of the local toll free telephone prefixes into the Dial-Out Table.   This same program is found in the Tele-Sales, Contract, and Collections modules.  By entering the local non-long distance telephones prefixes and area code, the program knows to strip the area code and not attempt a long distance call.  If the local area code and prefixes are not entered in the Dial Out Table, the phone call does not go through the auto-dial feature.

 

The Dial-Out File is shared by the Tele-Sales, Collections, Sales Management Contact Entry programs and Enter Meter Readings in Contracts.  If you are currently using auto-dial in the other modules, the Dial-Out Table File should already be set up.  Another reason to add more is if there are other local prefixes used in Sales Management and not used in the other modules.  A printout of the Dial-Out Table is available in the Tele-Sales module.  Also be aware that modifying the Dial-Out File in one module modifies it in all of the other modules.

 

 

Enter Data

 

When entering the program, the cursor is at the following prompt.

 

Enter Procedure: A'dd, C'hange, D'elete, or E'nd

 

 

Enter an A for add to create an entry for a local phone number.  Enter a C to change an existing table entry.  Enter a D to delete an existing table entry.  Enter an E to exit the program.

 

Adding A Dial-Out Table Entry

 

During the input a / slash to cancel or an up arrow ^ to go back one space may be input.

 

1) Area Code:

 

Enter the area code of local toll free prefix phone numbers.  The system strips this area code when dialing the phone number stored in the Customer Or Serial File.

(200-999)

 

2) Telephone # Prefix:

 

Enter the phone number prefix for a local toll free telephone number.  The system strips the area code stored in the Customer or Serial File for any phone number that matches the area code and prefix combination stored in the Dial-Out Table.  If a prefix is entered that already exists with the entered area code, the message Record Already On File displays.  The cursor returns to the Enter Procedure prompt.  The same prefix can exist with different area codes.  As an example, 788 is stored in the phone numbers 608-788-8400 and 512-788-8400.  (200-999)

 

 

Enter Data  (Cont’d)

 

Changing A Dial-Out Table Entry

 

Enter Procedure: A'dd, C'hange, D'elete, or E'nd

 

Enter a C to change a record.  The cursor is at the following field.

 

1) Area Code:

 

Enter the area code assigned to the Dial-Out Table entry you want to change. 

(200-999)

 

2) Telephone # Prefix

 

Enter the telephone prefix assigned to the Dial-Out Table entry you want to change.

(200-999)

 

If a combination of area code and telephone number prefix is input that does not exist, the prompt Invalid Entry-Reenter displays.  The cursor returns to the Enter Procedure prompt.  Once a valid combination is entered, the cursor is at the Fld. prompt.

 

 

You may enter fields 1 or 2.  The cursor is at the New Data prompt.  A / slash at the Fld. or New Data prompts cancels the changes, and the cursor returns to Fld.  An up arrow ^ at New Data returns to the Fld. prompt.  Input at the New Data prompt is the same as described on the add.  If the entry creates a combination that is the same as an existing entry, the message Record Already On File-Reenter displays.  The cursor returns to the Fld. Prompt, and the change is not made.

 

 

 

Enter Data  (Cont’d)

 

Deleting A Dial-Out Table Entry

 

Enter Procedure: A'dd, C'hange, D'elete, or E'nd

 

Enter a D to delete a record.  The cursor is at the following field.

 

1) Area Code:

 

Enter the area code assigned to the Dial-Out Table entry you want to delete. 

(200-999)

 

2) Telephone # Prefix

 

Enter the telephone prefix assigned to the Dial-Out Table entry you want to delete.

(200-999)

 

If a combination of area code and telephone number prefix is input that does not exist, the prompt Invalid Entry-Reenter displays.  The cursor returns to the Enter Procedure prompt.  Once a valid combination is entered, the following prompt displays.

 

Enter D'elete Or C'ancel

 

 

Enter a C to cancel the delete command.  Enter a D to delete the Dial-Out Table entry.  The combination no longer exists.

 

Note:  Deleting and changing through Auto-Dial in Contracts affects the other modules using Auto-Dial.