Rev 12 Documentation
Disposition File Maintenance can be found on the Collection File Maintenance menu, 3-2. A disposition code is entered during the Contact Activity Entry program. The code is stored in the contact activity record. The code is defined in the Disposition File Maintenance program.
Enter Data
The cursor is at the following prompt.
Fld
4/07/97 Disposition File Maintenance 11:01
Disposition Description
1.
2.
3.
4.
5.
6.
7.
8.
9.
10..
11.
12.
Notes: ^ = Go Back 1 Space / = Cancel
Fld
Enter the field number in which you want to input data. A / slash at the Fld prompt cancels what you have input, and the program is exited. When a valid field number (1 - 12) is input, the cursor proceeds to the New Data prompt. A / slash at the New Data prompt cancels what you have input, and the program is exited. An up arrow key to go back one space may be entered at New Data. At the New Data prompt, input the desired data.
Fields 1 - 12
Field numbers 1 through 12 are the disposition codes. Disposition codes are entered in the Contact Activity Entry program. The codes are stored in the contact activity records. The description of the codes are defined in this program. As an example, entering a 1 at Fld allows entry of the description of disposition code 1. You may define up to 12 codes. The code description should be entered to identify who gets the call after the contact has been made. (20 Alphanumeric)
Enter Data
See the following example of the Disposition File Maintenance screen after it has been set up with data.
4/07/97 Disposition File Maintenance 11:01
Disposition Description
1. REFER TO PRESIDENT
2. REFER TO SALES
3. WAIT FOR CHECK
4. SMALL CLAIMS
5. REFER TO ATTNY
6. CUSTOMER LOCK OUT
7. ISSUE CREDIT
8. CALL BACK
9. REC'D CHECK/CLOSE
10. REPOSSESS EQUIP.
11. SEND LETTER
12.
Notes: ^ = Go Back 1 Space / = Cancel
Fld