Program Description
This program can be found on the Service Reports Service History Reports menu (SD-4-4-12). It provides an average number of copies made between service calls or number of copies per failure. With this information, it is possible to analyze a technician's performance. A technician with a high average number of copies made between service calls has a higher rate of performance than a technician with a lower rate of average copies made between calls.
Location: 13 Service> 4 Reports> 4 Service History Reports> 12 Machine Activity by Copies
Filename: SDRP412A, SDRP412B, SDRP412C, SDRP412D, SDRP412E, SDRP412F, SDRP412G, SDRP412H, SDRP412I, SDRP412J, SDRP412K
Input Screen 1:
Input Screen 2:
Results
The following results are for all rental machines:
Rev 15 Changes
An option was added to the report to only look at service calls that occurred while the machine was on a contract. The new question is the last question on the first screen. See screen shot below. The question is “Include Svc Calls That Are Linked To A Contract (Y/N)”. Answering N for no will make the report run like it did prior to Revision 15. Answering Y to this question will allow you to get a number of copies produced from machines on contracts and can be ran for previous date ranges since it will check to see if the machine was on a contract at the time. Answering Y will affect the number of calls and the copies produced on the report. If you answer Y to this question, you will want to run it for all machines (contract and non-contract) because if a machine was on a contract in the date range, but not currently on a contract it will be omitted if you choose contract machines only. If a machine is placed after the ending date of the report, the machine will not be included if the machine does not have any service calls linked to a contract. If the machine is not currently placed, the machine will only print on the report if the machine had at least one service call linked to a contract prior to the ending date of the report.
Also, when the report was sorted using sort # 10, the program would not print detail of each serial number. It would only print one serial number per Branch / Technician Number / Item Number combination. This has been corrected.
Rev 14 Changes
N/A
Rev 13 Changes
N/A