Program Description
This program can be found on the Order Entry Data Entry menu (OE-1-5). This allows the user to void an entire order due to customer cancellation or mistakes made on the order in Order Entry.
Rev 15 Changes
Internal changes were made to the program to accommodate the new position of the Number Of Coupons field in the Coupon Header File (CINVHDRD). On Fixed Quantity Coupon Books, the Number Of Coupons field was enlarged from 4 digits to 6 digits. The position of the Coupon Quantity in the Order Line Item File was also moved to a new position and enlarged to accommodate a larger number. The program will also allow operator to enter up to 6 digits for number of coupons to void.
If the OEM Interface is activated, and the order is linked to a Ship-In Purchase Order, the Order File Maintenance Screen will display the message listed below in the screen sample. It is very important not to void a ship-in custody order during the Ship-In Process. However, there are some instances where the operator may need to manually void a Ship-In custody order because of errors. The program will ask the operator to enter a password. This password is given to the System Administrator when the OEM Interface is activated and can be distributed as he/she sees fit.
Internal changes were made to the program to allow PO File Maintenance to swap to the Order Void program. If the PO being deleted in PO File Maintenance is an OEM created PO and the OEM Interface is activated, the PO File Maintenance program will ask the operator if they would like to void the custody order linked to the PO.
Rev 14 Changes
N/A
Rev 13 Changes
Program logic was added to handle the changes
to the Coupon Header File (CINVHRD) because of the Variable
Quantity Coupon enhancement.
Click on the book to learn more about the Coupon system.
If the Create Service Machine Tracking field in Service Call Control File Maintenance is set to Y, Order Entry will now create a machine tracking record when a serial number is put on custody to an order through Order Entry. This is available in Order Entry, Order File Maintenance, Order Void, and Order Release. These machine tracking records write to the Service History File (DISP.DT) with a CU call type, and the Service Message File (SDMSG.DT). It will use the next call number available in Service Call Control File Maintenance. The problem code of the call is stored in the new global field: Problem Code For Machine Tracking In Order Entry in Order Entry Control File Maintenance. The remarks of the call are: OE - CUSTODY ENTRY. The customer name, address, start date, expiration date, location 1, location 2, and comment are all in the message lines of the machine tracking record. The order number is also listed.
If the machine was on custody to a sales rep or a customer prior to being placed on custody to the order, the option is given to place the machine back on custody to the prior customer or sales rep. If this is done, two machine tracking records will be created with the following remarks: OE VOID - CUSTODY DELETE. Another one will display the machine going back onto custody to the previous customer or sales rep. The remark on this record is OE VOID - CUSTODY ENTRY. See the sample below:
Rev 12 Documentation
Orders can be voided through Order Void. Order Void is found on the Tele-Sales Data Entry menu, 1-3.
The operation of this program is described in the Order Entry manual. There are no differences in Order Void performed from the Order Entry menu versus the Tele-Sales menu. There is no updating of the Tele- Sales Activity File or Prospect File. This means that the original order number and amount remain in the activity record unless the fields are changed through Activity File Maintenance. However, when running the Telemarketer Performance report, you do have the option of using the Order File instead of the Activity File in calculating the order amount. Using the Order File reflects the voiding of an order that is found on a Tele-Sales Activity record.
Note: There may be a situation here you void an order that is assigned to a Tele-Sales record, and you want to do another order. In order for the new order to be assigned to a Tele Sales Activity record, you may want to enter another activity contact and input the order. You can then remove the original order and amount from the first activity record and note the void of the order in the comments. This could be done in Activity File Maintenance. Also when printing the Telemarketer Performance report you could use the Order File instead of the Activity File.