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Paging™.Program Description
This program is swapped from the Service
Call Entry and Technician Dispatching
programs. The following screen shows the prompt for sending pages in Service
Call Entry. Click on the book to learn more about Integrated Dispatch
Paging™.
Rev 15 Changes
If the OEM Interface Module is activated, and the service call is an OEM Service Call, the page will now send out the Caller Contact and Phone Number from the OEM Service Extension File (OEMSVC.DT). If these are blank, it will page out the Ship-To Contact and Phone Number from the OEM Service Extension File. If these are also blank, the normal Contact from the Service Call File (DISP.DT) and the Phone Number from the Customer or Serial File will be paged.
If the OEM Interface Module is activated and the service call is an OEM Service Call, the page will be sent out with the Equipment Address from the OEM Service Extension File (OEMSVC.DT). If this is blank, the program will use the Ship-To Contact from the OEM Service Extension File. If this is also blank, the program will use the normal address from the dealer’s Customer file.
If the OEM Interface Module is not activated, or if the service call is not an OEM Service Call, the paging will work as it did prior to Revision 15. The address, contact and phone information will come from the Customer, Serial or Service Call Files.
Rev 14 Changes
N/A
Rev 13 Changes
There is now the ability to page phone numbers from the Customer file (CUSTD) or the Serial file (SERIALD) based on global option 66 in Service Call Control File Maintenance (BI-3-1-18-10). If the phone number it needs to page is blank, it will use the phone number from the other file. This logic is just in the standard areas of the program. If an individual customer has customized paging code, this change will not go into effect.
Also prior to Revision 13, just the first message line was paged. If the first message line was short, the second message line would not page. With the addition of the PM DUE message to the first message line, if a PM (preventive maintenance call) is due based on time or copies, there is a need to page more message lines. Now, the program will page as many message lines as possible up to 60 characters. Once the message line being paged is over 60 characters, it will not check any more message lines.
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on the book to learn more about Integrated Dispatch Paging™.