This procedure allows you to complete daily tasks in Service.
Enter service calls received. (SD-1-1)
Dispatch technicians as they call in. Mark the calls complete that they have finished. (SD-1-2, SD-1-2)
Enter service tickets and shop activity tickets from the previous day. (SD-1-4)
Organize the next days calls by re-assigning the calls to the technicians involved. (SD-1-2)
Print the Daily Work Load by Technician for the next day and distribute. (SD-4-3-6)
Print the Calls Holding for Parts Report and direct it to Purchasing and the Service Manager. (SD-4-3-3)
Print Parts Usage Report by Technician. This report should be given to the individual responsible for restocking the technicians. Use the system date when the ticket was entered. (SD-4-3-8)
Please call La Crosse Management Systems, Inc. if you have any questions. We appreciate your calls. (608) 784-8400.