Program Description
This new program in Rev 13 can be found on the Service Reports Service History Reports menu (SD-4-4-24). This report will break out the service calls for a date range and show the percentage of calls with each problem code, location code, reason code, and correction code. This is a very useful report to show the types of service calls that occur most often, reasons for the occurrence, locations on the machine in which the problems occur, and ways to correct the problems. Note: Because of the way it needed to be coded to print the various number of columns, this report may not display all the columns across if displayed on the screen. If there are characters missing, they would be noticeable on the right side of the screen.
Rev 14 Changes
There was a problem when running this report after the year 2000.
Also, the total service calls on the grand total was not correct.
There was also a problem internally that would cause an Error In Index Files Or Index Parameters at non-SuperDOS sites. These corrections were done while Revision 13 was being released and were added to Revision 13 at that time.
Rev 13 Changes
Beginning Date Or E'nd
Enter the beginning service call completion date that you would like to have included on the report, or enter E to end out to the menu.
Ending Date
Enter the ending service call completion date to be included on the report.
Beginning Item Number Or A'll
Enter the beginning item number to be included on the report, or enter A for all items.
Ending Item Number
Enter the ending item number to be included on the report.
Beginning Serial Number Or A'll
Enter the beginning serial number to be included on the report, or enter A for all serial numbers.
Ending Serial Number
Enter the ending serial number to be included on the report.
Print Detail (Y/N)
Enter Y to have totals broken down by month in the report range and have a report total at the end. Enter N to only have the report total not broken down by month.
Print Parts Usage (Y/N)
Enter Y to have the part number, part description and quantity replaced print under the correct code.
Sort By P'roblem, L'ocation, R'eason Or C'orrection Code
Choose the type of code you would like to show the totals for. For example, if you sort by problem code, the report will show each problem code and the location codes, reason codes, and correction codes that occurred with each problem code and the percentage of the time it occurred.
Beginning Prob. Code Or A'll
Enter the beginning problem code that you would like to be included on the report, or enter A for all problem codes.
Ending Prob. Code
Enter the ending problem code that you would like to be included on the report.
Beginning Loc. Code Or A'll
Enter the beginning location code that you would like to be included on the report, or enter "A" for all
location codes.
Ending Loc. Code
Enter the ending location code that you would like to be included on the report.
Beginning Reas. Code Or A'll
Enter the beginning reason code to be included on the report, or enter A for all reason codes.
Ending Reas. Code
Enter the ending reason code that you would like to be included on the report.
Beginning Corr. Code Or A'll
Enter the beginning correction code that you would like to be included on the report, or enter A for all correction codes.
Ending Corr. Code
Enter the ending correction code that you would like to be included on the report.
Beginning Prob. Code Type Or A'll
Enter the beginning problem code type that you would like to be included on the report, or enter A for all problem code types.
Ending Prob. Code Type
Enter the ending problem code type that you would like to be included on the report.
Beginning Loc. Code Type Or A'll
Enter the beginning location code type that you would like to be included on the report, or enter A for all location code types.
Ending Loc. Code Type
Enter the ending location code type that you would like to be included on the report.
Beginning Reas. Code Type Or A'll
Enter the beginning reason code type that you would like to be included on the report, or enter A for all reason code types.
Ending Reas. Code Type
Enter the ending reason code type that you would like to be included on the report.
Beginning Corr. Code Type Or A'll
Enter the beginning correction code type that you would like to be included on the report, or enter A for all correction code types.
Ending Corr. Code Type
Enter the ending correction code type that you would like to be included on the report.
Report Results:
Detail printing:
For each month in the report date range, the primary sort codes are listed on the left side of the page. The other three types of codes are listed at the right along with their code description and the percentage in which the code is of that primary sort code. After all other codes have been listed, there will be a total line for the primary sort code with the total number of service calls, the total number of calls with that code, and the percentage that is of the total. The report is sorted in Month / Primary sort code order.
Report total printing:
For each of the primary sort codes, the report displays the primary sort code, and the description. It will display all of the other codes that are attached to that primary sort code along with that code's description and it's percentage of calls with that primary sort code. After all of the other codes have been listed, there will be a total line for the primary sort code with the total number of service calls, the total number of calls with that code, and the percentage that is of the total.
Total Service Calls:
This is the number of service calls. This includes any call type. However, it does exclude all calls that are excluded from the calculations because the prior call date equals date placed in the Serial file (SERIALD), or the prior meter reading equals 0, or the service call's meter reading equals 0.
Number of # calls
This is the total number of service calls with any call type with that specific primary sort code. This is excluding all calls that have a prior call date equal to date placed in the serial file, or the prior meter reading equal 0, or the service call's meter reading equals 0. Note: there may be a variation between this total and the sum of all of the primary sort codes added together because this figure excludes "bad" service calls.
Percentage of # calls
This is calculated by taking the Number of # Calls divided by Total Service Calls.
At the very end, there are 9 report totals. These are listed below:
Total Machine Population
This is the total number of within the item range and serial range entered.
Number of Service Calls
This is the number of service calls with that specific primary sort code. This includes any call type. However, it does exclude all calls that are excluded from the calculations because the prior call date equals date placed in the serial file (SERIALD), or the prior meter reading equals 0, or the service call's meter reading equals 0. Note: there may be a variation between this total and the sum of all of the primary sort codes added together because this figure excludes "bad" service calls.
Monthly Failure Rate
This is calculated by taking the number of EM calls divided by total population divided by number of months between the beginning and ending date of the report.
Machines with activity
This is the number of machines that had a service call within the time period.
Number of EM calls
This is the number of service calls with an EM call type within date range.
Service Rate
This is calculated by taking Number of EM Calls divided by Number of Service Calls.
Machines with Parts Replaced
This is the total number of machines that had parts replaced during the time period.
Number of Part EM Calls
This is the total number of service calls with an EM call type that had parts replaced within date range.
Failure Rate of Parts
This is calculated by taking Number of machines with parts replaced divided by Total machines with activity divided by Number of Months between beginning and ending date range of the report.
