Program Description
The Technician Activity Report is found on the Service Reports Service History Reports menu (SD-4-4-3). This report provides the ability to print all calls that have been marked complete and had the service ticket entered. It also provides the ability to print all calls that have been marked complete, but have not had the service ticket entered. Both types of completed calls also can be printed on one report.
Rev 15 Changes
An option has been added to the Technician Activity report to allow service calls that have “Measure For Response Time” field set to N for No to be included. Prior to this revision, service calls with this field set to N for No would not be included on the report. A new question, “Include Calls That Have 'Measure For Response Time' Set To N For No? (Y/N) “, has been added. If a Y for Yes is entered at this prompt, service calls that have Measure For Response Time field set to N for No will be included on the report. If an N for No is entered at this prompt, service calls that have Measure For Response Time field set to N for No will not be included on the report. Service calls with the Measure For Response Time field set to Y for Yes will be included no matter how this question is answered.
Rev 14 Changes
Several enhancements have been made to the Technician Activity report which are described below:
The report now has a sort option. The sort order used to be Technician Number, Call Number. The operator can now sort the report by Technician Number, Call Date, Call Time. This will print the calls oldest call first under each technician. The question the report asks is “Sort By 1) Tech #/Completion Date/Time Or 2) Tech #/Call Number Or E'nd”. The operator should enter a 1 to sort by Technician Number, Completion Date, Completion Time. A 2 should be entered to sort the report by Technician Number, Call Number. An E will cancel the report and return the operator to the menu.
The operator can now enter a range of Company Numbers when running the report. The report uses the Company Number from the Serial File (SERIALD) to determine if a service call is within the range of Company Numbers entered.
An option has been added to the report to include Non-Product Time. Non-Product Time is from the Technician Labor File (TECH.DT). It includes such things as meetings, lunch, vacation, training, etc. In this case, it will also include the mechanical time and travel time for the service calls included on the report. These will show up as MECH for mechanical and TRAV for travel. Travel time is the time from dispatching the call until the technician arrives at the site. Mechanical time is the time from arrival at the site until call completion. If the operator chooses to include Non-Product Time, the Labor Code, Description, and amount of hours will print on the report after the last service call for each technician. The amount of hours will print has number of hours, period, number of minutes. For example, two hours and twenty minutes will print as 2:15. After all of the Non-Product records have printed for the technician, a total will print showing the “Total Hours Accounted For” for that technician in the date range entered. If a technician does not have any service calls in the date range that match the input criteria, but the technician did have Non-Product Time, the Non-Product Time will still print. The Non-Product Time will be printed in Labor Code sort order. See the report example below:
Theoretically, the “Total Hours Accounted For” on a technician should be close to the total hours available the time frame. This will only occur however, if all of the technician’s time is tracked through Non-Product Time Entry through the Service Ticket Entry Program.
Rev 13 Changes
There is now the option to enter a specific, range, or all technicians. Only calls completed by the specified technician, range of technicians, or all technicians are included on the report.
The new prompts are as follows:
Enter Beginning Technician Number Or A’ll
Enter the beginning number in a range of technician numbers to print calls completed by a specific technician or range of technicians. The cursor moves to the Enter Ending Technician prompt. Enter A to print calls completed by all technicians. The cursor moves to the Form Feed Between Technicians (Y/N) prompt. (4 Numeric)
Enter Ending Technician Number
The beginning technician number defaults. Press return to print only calls completed by the specified technician. Enter an ending number in a range of technician numbers to print only calls completed by those technicians in the specified range of technicians. If a range of technicians is entered, the cursor moves to the Form Feed Between Technicians (Y/N) prompt. (4 Numeric)
Form Feed Between Technicians (Y/N)
Enter Y to have the report form feed for each different technician included on the report. Enter N not to form feed a page for each different technician.
Results
