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Spring Customer Conference 2005 in Review 
Thanks to many of our customers, the Spring Customer Conference was a huge success! Nearly 60 people participated in our first ever spring conference event. Among the highlights of the 3 day event were demos of our new Raptor products, Sales Raptor and Tech Raptor, as well as Predictive Index and the Fuel Surcharge/Contract Freight feature used in both Nextgen and The La Crosse System. We also provided training seminars in several different areas of operations, such as AR, Billing, Collections, Contracts, Inventory, Orders, Purchase Orders, Service, and Telesales. Other topics that were covered involved Crystal Reports, Data Mining, SQL Script Writing, and Nextgen Update Administration.
 The classroom training and demos were then followed by a little fun after hours, as customers played casino games and cashed in their earnings to bid for LMS merchandise. Facilitated by our own John Brostrom, items such as LMS sweatshirts, tote bags, duffle bags, and onsite training seminars were auctioned off at an incredible rate. And judging by what we saw, we have quite a few fiercely competitive customers, when it comes to bidding on LMS items! We are extremely pleased to know that LMS merchandise is in such high demand.
Saying Goodbye to a Dear Friend and Colleague We paid special tribute to a dear friend and colleague of LMS during the Spring customer conference this year. Judy Blubaugh was honored as the second inductee to the new "LMS Hall of Fame". She has recently announced her retirement from La Crosse Management Systems and the office equipment industry. Judy's career history spans many years. She worked as an Office Manager at 3M Company for 19 years in Davenport, IA. After that, she was employed at RK Dixon as the Operations Manager for 15 years. Most recently, we were fortunate enough to have Judy come to work at LMS in 1999, where she shared her vast knowledge of the office equipment industry as a seminar instructor and traveling trainer, until she finally decided that it was time to hang it up. According to Judy, she will have plenty of things to keep her busy. She plans to travel when she is not home enjoying her newly built house. She also plans to spend lots of time with her family, including her mom and dad and 2 grandchildren. Although we are sad to see her go, we wish Judy a very happy and satisfying retirement.
Customer Comments Here is what a few of our customers said about this year's conference: "I had a great time at the conference. The entire Nextgen team is great!! You were all a lot of fun and had much useful info to share." Michael Assunto Northern Business Systems "Thank you for holding the conference. I enjoyed talking with other users." Didi Wilkins RK Dixon "It was GREAT to see everyone...Again, thanks for your hospitality. You guys put on an outstanding conference..." Lyn Heintz Dictronics Download Files You can download power point presentations from the Spring 2005 Customer Conference on our website at this location: How did we do? We would love to hear from you regarding how we did on the Spring Customer Conference 2005. Please feel free to give us your opinions on the following questions, so that we are able to continually improve the quality of our conferences. We sincerely appreciate any comments, suggestions, and feedback. Upcoming Seminars
User Tips Diagnostic Reports for Data Problems Every so often, we have quite a few customer support calls that come in about data problems. Usually this stems from the fact that some records have been missed when setting up items, serialized machines, customers, vendors, or contracts. Here are some diagnostic reports in Nextgen that are designed to help you correct these problems proactively before they become a problem later. AP/AR Reports
Closing Remarks View from the Top With our most recent customer conference success behind us, a recurring theme needs exploring. We still get comments like “I didn’t know Nextgen could do that?”. Why don’t you know? La Crosse sends regular electronic marketing pieces your way, we attend regular dealer meetings, we hold regular training conferences, and we have an extremely informative web site. We need our dealer clients to look at what we send your way. We know the first reaction is to notice a bulletin from LMS and toss it over to the appointed La Crosse liason. You need to resist this and take a look at what we are sending. We have products and services you may not be aware of, and you have features and capabilities on your system for which you are not using that could be highly advantageous and beneficial to your company. For example, we have a new feature being offered for both The La Crosse System and Nextgen called Contract Freight/Fuel Surcharge, that will significantly increase revenue (actual new dollars into your dealership). Small and medium dealerships are seeing increases of over $100k! Imagine what kind of revenue you could be pulling in if you are a large dealership. There is absolutely no logical reason to prevent all dealers from implementing this other than not knowing about it. Now you know. There is no reason not to take advantage of it! Until next time,
We want to thank you for letting us be your partner in training development. Contact Information La Crosse Management Systems, Inc.La Crosse International, Inc. 200 Main Street Suite 220 La Crosse, WI 54601 Phone: 608-784-8400 Fax: 608-791-5660 http://www.lacrossesoftware.com
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